Remote Troubleshooting
Here is the procedure for obtaining remote assistance.
How does remote troubleshooting work?
Remote assistance is a service that allows a technician to take control of your computer remotely in order to resolve an issue or help you use a software.
When TeamViewer QuickSupport is running, a window will open showing a unique ID and a temporary password.
Provide me with the ID and password displayed, as shown in the previous screenshot. These details are essential for establishing the connection. (The ID is underlined in red in the screenshot; the password is underlined in blue.)
Once the connection is established, you will see everything I do on your computer. You can also interact with me using your keyboard and mouse.
The temporary password generated is valid only for the current session and will change with each new session. This ensures I cannot take control of your computer without your consent and presence.
During the session, you can end the connection at any time by closing the TeamViewer QuickSupport window or by clicking on "Close Session" if you wish to regain control.
Once the session ends, TeamViewerQS will automatically close and the temporary password will no longer be valid.
What they say about Tera24
Damien was exceptional from the first contact. We had been struggling with our Samsung Snapdragon laptop that wouldn't connect to a printer. Damien was able to rectify this for us and we are now abl… Read more
Damien was exceptional from the first contact. We had been struggling with our Samsung Snapdragon laptop that wouldn't connect to a printer. Damien was able to rectify this for us and we are now able to print with no issues. Professional, courteous and experienced. Merci Damien, Helen
I had a very slow laptop that took ages to boot up. Instead of advising me to buy a new one, Damien installed an SSD and added RAM. As a result, my machine is running like new (almost)! His quick resp… Read more
I had a very slow laptop that took ages to boot up. Instead of advising me to buy a new one, Damien installed an SSD and added RAM. As a result, my machine is running like new (almost)! His quick response and willingness to repair rather than sell new really won me over, and allowed me to save a lot of money. I highly recommend Tera24 for any IT assistance in Dordogne!
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A big thank you to Tera24 for their support! He came to Belvès, gave me valuable advice on purchasing my laptop, set up my printer, and provided me with a few hours of personalized training. Thanks t… Read more
A big thank you to Tera24 for their support! He came to Belvès, gave me valuable advice on purchasing my laptop, set up my printer, and provided me with a few hours of personalized training. Thanks to his patience and teaching skills, I'm now able to use these digital tools on my own. I highly recommend his services.
Superb Fast and efficient preparation and assembly of a gaming PC, providing me with a list of components that respected my budget and offered excellent value for money. No problems, the PC runs very … Read more
Superb Fast and efficient preparation and assembly of a gaming PC, providing me with a list of components that respected my budget and offered excellent value for money. No problems, the PC runs very well. I highly recommend it to everyone!