IT support in Dordogne in Saint-Chamassy & surrounding areas

Q: What is your service area?

Tera24 operates within a radius of approximately 60 km around Saint-Chamassy, covering towns such as Le Bugue, Limeuil, Les Eyzies, Le Buisson, Sarlat, Lalinde, Bergerac, and most of the Périgord Noir and Périgord Pourpre regions. Beyond this area, assistance is still possible on request and a personalised quote can be provided. Remote IT support is also available when it offers a faster or more economical solution.

Q: What are your travel fees?

Travel is fully included within a 20 km radius around Saint-Chamassy. Beyond this zone, travel fees are calculated transparently: a flat €10 fee plus €0.50 per kilometre, charged only for the one-way trip. This pricing model ensures fair and predictable costs while allowing me to serve more remote areas efficiently.

Q: Which devices do you support?

Tera24 provides support for a wide range of devices: Windows PCs (desktop or laptop), Mac computers (MacBook, iMac, Mac mini), Android and Apple smartphones or tablets, printers of all brands, as well as connected devices and peripherals. Whether it’s a hardware issue, a software problem, a WiFi malfunction or a configuration task, all brands are supported, including HP, Lenovo, Dell, Asus, Acer, Samsung, Apple, Canon, Epson, and many others.

Q: What are your intervention times?

I can generally come within 1 hour when available, outside of already scheduled appointments. The exact delay depends on your location and the travel time, but emergencies—such as computers that won’t start, major slowdowns, or printers that no longer work—are given priority. If you prefer, appointments can also be booked for the same day or the following days.

Q: Do you try repairing before recommending a replacement?

Yes, repair is always prioritised whenever it is technically possible and economically worthwhile. If the repair cost is lower than buying a new device and the expected lifespan is still reasonable, I will always recommend repairing first. This helps reduce unnecessary expenses and electronic waste while extending the useful life of your equipment. Replacement is only suggested as a last resort or when it is clearly the better option.

Q: What is your satisfaction guarantee?

I offer a 'satisfied or refunded' guarantee: if I cannot fix your issue, you don’t pay anything. I explain each step of the process and only bill when the problem is successfully resolved. This provides complete peace of mind, especially for complex diagnostics, network problems, slow systems, or difficult-to-identify failures.

Q: Can I benefit from the Home Services (SAP) 50% tax credit?

Yes. Tera24 is officially registered as a Home Services provider, which means that all IT assistance performed at home for private individuals qualifies for a 50% tax credit on labour costs. You will receive an annual certificate that allows you to deduct half of the paid amount on your tax return, in accordance with French regulations.

Q: Do you also work with professionals?

Yes, Tera24 also supports professionals, artisans, small businesses, freelancers, and associations. I can intervene on-site or remotely for troubleshooting, PC setup, network configuration, data security, cloud solutions, backups, system optimisation, and collaborative tools. Maintenance contracts can also be put in place to ensure regular monitoring and guarantee business continuity.

In-home IT support in Périgord — professional & available 24/7.

For individuals, professionals and local authorities.

⚡ Intervention < 2h 🕒 7 days/week • 7am–11pm 📍 Based in Saint-Chamassy

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Home Services (SAP)

Get the French “SAP” scheme: 50% tax credit on IT assistance performed at home.

• Eligible services: home IT help, maintenance and assistance.
• Who qualifies: individuals, main or secondary residence in France.
• How it works: simple declaration; potential immediate advance under conditions.

Full details provided on quote and invoice, per current regulations.

Home Services (SAP) — 50%

Get the French “SAP” scheme: 50% tax credit on IT assistance performed at home.

Free travel within a 20 km radius, then 10€ + €0.50/km beyond (up to 60 km).

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Responsiveness and Proximity

Based in Saint-Chamassy, I reach any location in Dordogne (24) within 2 hours to repair your computer, whether at home or at your business. You receive step-by-step guidance and a rapid response to your emergencies.

Personalized Approach

Every intervention starts with a thorough assessment of your IT environment—hardware, software, and usage. I then craft a tailored solution—software updates, hardware upgrades, or secure network deployment—to ensure optimal performance and a seamless user experience.

Available 7 Days a Week

Network failure on a Sunday evening, accidental data loss on a holiday… I’m available from 7 AM to 11 PM, 7 days a week, to provide continuous support—remotely or on site—and keep your activities running smoothly.

Our services

IT troubleshooting & repairs: my approach

At TERA24, I help clients keep their computers, smartphones and tablets running smoothly. My goal is simple: fix issues quickly, extend your devices’ lifespan, and let you enjoy digital tools with peace of mind.

Computer repair Dordogne — fast home service

New computer setup

Just bought a PC? I handle its full setup: Windows or other OS installation, updates, data transfer, software configuration. You leave with a machine 100% ready to use.

New PC setup — Windows, transfers, ready-to-use software

Cleaning & virus removal

A slow or infected PC quickly becomes a hassle. I remove viruses, spyware and unwanted programs, then strengthen security to reduce the risk of reinfection.

Virus & malware removal — cleaned PC, stronger security

Data recovery

Losing documents or precious photos is stressful. When possible, I perform data recovery (hard drive, SSD, USB stick) to restore your essential files.

Data recovery — photos and documents saved (disk/USB)

Diagnostics & performance optimization

A slow computer doesn’t always need replacing. I run a full system analysis (memory, disk, software) and suggest concrete solutions: SSD upgrade, RAM expansion, system cleanup, fine-tuned settings.

Slow PC ? Diagnosis & optimization — SSD, RAM, targeted tweaks

Laptop & smartphone repairs

Laptop screen replacement
Smartphone screen replacement (iPhone, Samsung, Xiaomi…)
Battery replacement to regain autonomy
Charging port repair (charging issues)

These repairs extend your devices’ life and avoid premature replacement.

Screen & battery repair — laptops and smartphones

Peripheral installation & assistance

I connect and configure your printers, scanners and devices. I also help with common software (Office suite, browsers, email) and can assist with online admin tasks.

Printer & peripheral setup — drivers, Wi-Fi, testing

Personalized training

New to computers? I provide basic training to teach good practices: browsing the web, sending emails, organizing files… My approach is educational and adapted to your pace.

Computer training — essential skills, step-by-step guidance

Why choose me?

Proximity: local, responsive service
Transparency: clear quotes, simple explanations
Versatility: software, hardware, advice
Reliability: careful and lasting work

Need IT troubleshooting or smartphone repair? Contact me, I’ll handle it.

Proximity, transparency, results — your trusted tech in Dordogne

Frequently Asked Questions